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CASE STUDY: RECOVERY
From Ashes to Operations: Back Online in 48 Hours
Client Sector
BPO / Customer Service
Duration
48 Hours
Overview:Disaster recovery isn't just about data backups; it's about physical continuity. When a massive fire gutted a primary call center in Mumbai, operations completely halted. Our crisis response team was activated immediately. We sourced, configured, and delivered 200 full desktop workstations—including dual monitors, headsets, and networking gear—to their secondary site within a staggering 48-hour window.
The Challenge
Completely replace the hardware infrastructure of a 200-seat call center destroyed by fire to minimize catastrophic business interruption.
Our Solution
Saimag's emergency logistics network prioritized the hardware pull from our central warehouse. Technicians worked overnight shifts to assemble, test, and ship the units, arriving on-site as the client finished securing the new lease.
The Impact
The call center resumed accepting inbound calls just 52 hours after the fire started, preserving their major client contracts.